Miller’s Law to understand another person

Miller’s Law: “In order to understand what another person is saying, you must assume that it is true and try to find out what it could be true of.” (George Miller, 1980) Suzette Haden Elgin explains how this works in You Can’t Say That to Me: Stopping the Pain of Verbal Abuse.

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www.anitakmorgan.com
Copyright 2013 by Anita Morgan

Neutralizing a verbal attack with computing mode

When someone is angry, communication is difficult or impossible. You first need to neutralize the anger. Virginia Satir, Suzette Haden Elgin, and Terry Dobson provide us with tools.

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For more information:
www.anitakmorgan.com